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In order for a technology to be adopted, it is necessary that the perceived benefits are higher than the costs deriving from its use<ref>Davis, F. (1989), “Perceived usefulness, perceived ease of use, and user acceptance of information technology”, MIS Quarterly, Vol. 13 No. 3, pp. 319-40.</ref><ref>Venkatesh, V. and Davis, F.D. (2003), “A theoretical extension of the technology acceptance model: four longitudinal field studies”, Management Science, Vol. 46 No. 2, pp. 186-204.</ref>.
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